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By now we hope that you have your welcome email. Now what?

1. Set Up Your LucidWorks Cloud Instance

Let's get you familiar with your LucidWorks Cloud instance. Then we will set up a web crawl and look at the results.

Go to the and log in with your username and password, which are provided in the welcome email. If you did not receive your welcome email, click the link that says "Didn't receive confirmation instructions?" If you still have not received it, check your spam filters in your mail client to be sure it wasn't marked as spam or junk mail.

Once you have accessed your account, you will see the My Search Server page, which will show you the access URL to access your instance. Cloud customers on Azure will have single sign-on between the My Search Server page and their instance. Some LucidWorks Cloud customers on Amazon Web Services are being transitioned to the new authentication system and will need to log in with the default username and password of "admin" and "admin". AWS customers should change the default search server password as soon as possible, which can be done via the Users screen (a link is at the upper right on all screens).

Once you have accessed your instance, you can set up a collection that crawls pages from a web site and lets you search them. This video (5:32) demonstrates the process:

Now let's do this for real!

2. Crawl a Web Site

First you will index some pages from the web. Go to Crawl a Web Site.

3. Search the Indexed Pages

Now try searching the web pages you indexed at Search the Solr Index.

Some Frequently Asked Questions

What if I forget my password?

Click on the Forgot Your Password link, enter the email address for your account, and instructions will be sent to reset your password. If you don't receive the mail in a few moments, check the spam filters in your email client to be sure it wasn't mistakenly marked as spam or junk mail.

How do I get support?

Customers without a Support Subscription can get questions answered via our community forums. Customers with a Support Subscription have access to a case management system but can also access the forums at their preference.

Operations issues with your instance, such as service interruptions or similar problems that inhibit the functionality of your instance, will be responded to within 2 hours. Customers with a Support Subscription using the case management system can expect responses within their contractual Service Level Agreement (SLA). Questions posted to our forums will be responded to within 48 hours.

All LucidWorks documentation is available at Some features of the stand-alone LucidWorks Enterprise version are not available on LucidWorks Cloud, and the pages for these have notices to this effect.

I have other questions about my account

We might be able to help you here: New Accounts

More Info

For some perspective on what's happening, learn about the parts of LucidWorks Cloud at Parts of LucidWorks. There's also some Documentation to Help You On Your Way and Frequently Asked Questions.

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